Therapy Insurance and Fees

Therapy Insurance and Fees


For a list of accepted therapy insurance plans or how to use your Out of Network benefits, please review the information below.


  • Initial session (90 minutes): $240.00.*
  • Follow up appointments for individuals (45-50 minutes): $140.00
  • Follow up appointments for individuals (55-60 minutes): $150.00
  • Late Cancellation fee for individuals: $100.00
  • Follow-up appointments for couples (90 minutes): $200.00*
  • Late Cancellation fee for 90-minute sessions: $140.00
  • No Show Fee is equal to the amount for the missed session.

*Insurance companies dictate length of sessions. If you use insurance, initial session is 45-60 minutes, depending on your insurance contract. For couples whose insurance allows for couples therapy: Dr. Murray requires two 45 minute units (totaling 90 minutes). The first unit will be charged to insurance, the second unit will be out of pocket. Discuss this with Dr. Murray if you have questions.

In-Network Provider for the Following:

Blue Cross/Blue Shield

Carolina Behavioral Health Alliance

CIGNA Behavioral Health

Optum/United Behavioral Health

Out-Of-Network Benefits Instructions

If your therapy insurance carrier is not listed above, you might have out-of-network benefits that could off-set the cost of services. In order to assist you in determining your own reimbursement from your insurance provider, outlined below are the steps you may take in order to ascertain the actual benefits available to you.

Make sure you keep careful records of your conversation in the event you need to appeal a future decision by the insurance company.

Call the number on the back of your insurance card for the Benefits Department and ask the following questions: 

  1. What is the representative’s name and extension number?
  2. Does my policy cover an Out of Network, Licensed Professional Counselor or Marriage and Family Therapist?
  3. My therapist is willing to provide a statement (aka, Superbill) of Session Dates Attended, the CPT code, and the diagnosis. Is this acceptable to the insurance company?
  4. Does my policy cover Individual Psychotherapy (CPT code 90834) or, if applicable, Couples Counseling (if so, which CPT code is required). Please note, most insurances do NOT cover Couples or Marriage Counseling.
  5. What mental health diagnoses are NOT reimbursable?
  6. How many session are covered per year?
  7. What is the lifetime maximum for mental health benefits?
  8. What is my Out of Network deductible?
  9. What is the allowed amount of the fee?
  10. What percent of the allowed amount will be reimbursed?
  11. How do I file a claim?

NOTE: Many insurance companies will reimburse a percentage of the total fee paid. For example, your company may reimburse you 80% of the total fee paid. ($160 of the total fee of $200.) Other companies will substitute the $200 fee for what they deem appropriate, regardless of what you paid. For example, your company may say that they will reimburse you 80% of the “allowed amount of the fee.” You paid $200 for an individual session, but your insurance company only allows $100; therefore you will be reimbursed 80% of the $100 or $80. They may try to withhold this information from you and can legally do so. Ask to speak to a supervisor and convey to them that you cannot plan your medical expense budget without this number. 

Meet Tom Murray

Dr Tom Murray specializes in Sex Therapy

Why I Love What I Do

Couples Counseling Makes A Big Difference

My favorite thing about being a therapist is how much of a difference I make and how quickly. Some of my most successful clients were only in need of some understanding and some education.  Watching the pieces come together for lasting happiness really makes me love doing what I do.

Tom Murray, PhD–the ONLY doctoral AASECT certified Sex Therapist serving the Triad.